Transit Technology Infrastructure Analyst

Position Details

• Department: Transit Services Dept.
• Service: Transit Customer Systems and Planning Service
• Employment Type: Full-time Permanent
• Work Hours: 35 hours per week
• Affiliation: ATU 1760/Non Shift
• Salary Information: $68,544.84–$97,215.30 annually (2023 rates of pay)
• Location: Transit Service, 1500 St. Laurent, Ottawa
• Job Category: Transit Services - OC Transpo
• Application Close: February 11, 2026

Job Summary

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning, and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit, and rail operations. The Technology and Control Systems branch is responsible for managing multiple major transit IT projects that are highly complex, of multi-million dollar value, normally extend over multiple years, and may require extensive public consultation.

You are responsible for implementing, monitoring, analyzing, administering, troubleshooting, and resolving technology infrastructure-related issues within Transit Services. You also architect and implement assigned technology infrastructure solutions to meet client requirements and improve transit operations.

Education And Experience

• Completion of a 3-year university degree in computer science or another related field.
• Minimum of 5 years of network-related experience.

Knowledge

• Superior knowledge of the most recent server operating systems, including MS Windows and VMWare ESXi.
• Knowledge of network security products such as VPN, firewalls, and intrusion detection.
• Knowledge of Active Directory, LDAP, and enterprise directory services.
• Solid working knowledge of applications such as MS SQL, Citrix, antivirus, MS SMS, and Windows desktop operating systems.
• Understanding of backup software such as HP Data Protector and Veeam Backup and Replication.
• Knowledge of high availability and disaster recovery concepts and implementation strategies.
• Knowledge of server management technology such as Solarwinds.
• Knowledge of local and wide area networks, including CISCO switches and routers, cabling, and TCP/IP protocol.
• Knowledge of Application Delivery Controllers (F5).
• Understanding of enterprise-wide networking concepts and related security issues.
• Knowledge of voice and data telecommunication concepts, including converged networks such as VOIP.
• General knowledge of transit services and applications that are dependent on the network.
• General knowledge of client services best practices and system (Marval).
• Must possess the training, experience, and knowledge to organize the work and its performance.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Competencies, Skills And Abilities

• Able to troubleshoot and resolve complex technical problems.
• Able to analyze statistics and trends and forecast future requirements.
• Able to write reports, documentation, and procedures.
• Able to work calmly and systematically under stressful situations.
• Able to provide technical leadership and take initiative.
• Able to liaise effectively with all levels of staff, city partners, and vendors.
• Able to plan for the impact of technology changes on Transit Services.
• Tactful and helpful with other staff.
• Able to interact effectively with other organizations’ technical staff.
• Well organized and reliable.
• Able to handle multiple tasks and work independently with minimum supervision.

What You Need To Know

• Language requirement: English oral, reading, and writing.
• Additional vacancies may occur during the competition process.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
• The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black, and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities, and expressions.
• Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
• The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
• Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.