Supervisor, Seniors Services

Position Summary

The Supervisor, Seniors Services functions as a member of the Long Term Care and Seniors Services management team and is responsible for the day-to-day supervision, administration, and coordination of services. This includes dealings with the community, clients, families, volunteers, employees, and contracted service providers. The Supervisor is responsible for financial performance, operational planning, and results for Seniors Services. These services consist of Life Lease Suites and Garden Homes, Retirement Living apartments, Affordable Housing units, Supportive Housing, and the Adult Day Program. The Supervisor oversees community housing admissions, discharges, and waitlist management; assists in policy development; and oversees the implementation of related policies, procedures, guidelines, and activities to ensure quality services and sustainable financial strength. As a valued member of Long Term Care and Seniors Services, the Supervisor demonstrates a commitment to client safety by providing quality services in accordance with the organization’s mission and vision.

Duties and Responsibilities

• Under the leadership of the Director, Seniors Services, supervises the operational planning process, supports and achieves long-range goals, and manages operational business plans aligned with the Seniors Services vision, strategic plans, and goals.
• Supervises Seniors Services to ensure compliance with legislative requirements and standards set by the Retirement Homes Act, Residential Tenancies Act, other applicable legislation, and ongoing quality management, quality assurance, and risk management programs.
• Maintains high standards of client care. Participates in the long-term strategic planning of the department and manages planning, issue identification, and problem-solving for day-to-day operations.
• Assesses and monitors individual requirements for support services, negotiates service agreements, and implements services.
• Maintains an in-depth knowledge of the environment and assesses tenants’ and clients’ service needs.
• Prepares necessary business plans and documentation.
• Works with the Director, Seniors Services, to assess administrative and financial needs and review policies and procedures to meet changing service, program, and client needs.
• Prepares reports, makes recommendations, provides advice and direction, and attends Board, subcommittee, management team, public, and other meetings as required.
• Ensures contracts are reviewed and updated as required.
• Ensures Seniors Services meet accreditation standards and comply with applicable legislative regulations.
• Reviews corporate Mission, Vision, Values, and Strategic Directions and contributes to Long Term Care and Seniors Services annual goals, objectives, and standards.
• Works with the County’s Real Estate Team regarding leased space and changes in ownership of life lease units, ensuring administrative documents and processes are completed.
• Works with Long Term Care and contracted service providers’ management teams to promote consistent and collaborative programming and services across the campus.
• Works with the County’s Maintenance and Facilities, Fleet and Asset, and Procurement teams to manage major facility, fleet, and asset issues and ensure corporate procurement procedures are followed.
• Builds and maintains positive, collaborative relationships with internal service departments and external agencies.
• Promotes community partnerships and support by representing the County of Simcoe on community committees relevant to Seniors Services operations.
• Supports and manages financial goals and measures and the ongoing financial performance of Seniors Services.
• Supervises the day-to-day Seniors Services budget. Works with the Director, Seniors Services, to gather information for annual budgets in collaboration with the General Manager, Health & Emergency Services.
• Supervises the purchase of equipment, materials, and supplies according to needs, budget limitations, and purchasing policy within assigned authority.
• Develops and maintains effective relationships with department managers, co-workers, and external contacts as required.
• Applies client safety principles and practices in day-to-day activities, follows safe work practices and procedures, and immediately communicates activities or actions that may constitute a risk to resident safety.
• Provides leadership and supervision to department employees, motivating, guiding, and directing employees toward department goals and objectives. Maintains a work environment that promotes staff participation, teamwork, and positive labour relations.
• Supervises staff hiring, orientation, and training and oversees day-to-day activities according to County policies and guidelines.
• Monitors the storage, retrieval, and destruction of information according to corporate policy and procedures, Ministry of Health Long Term Care Standards, and other applicable legislation.
• Performs other duties as assigned, including redeployment in emergency situations.
• Complies with the Occupational Health and Safety Act, Retirement Homes Act, Residential Tenancies Act, their regulations, and County of Simcoe health and safety policies, procedures, and legislation.
• Maintains confidentiality in accordance with the Municipal Freedom of Information …