Job Description

Reporting to the Guest Services Team Lead, the part-time Senior Front of House position is responsible for all public areas of the theatre during an event. Duties include training and supervising all Front of House Staff and Volunteers, with an active role in the recruitment process. The position acts as Duty Manager and is responsible for opening and closing public areas, handling client and patron inquiries, problem solving, and maintaining a healthy and safe environment.

This position involves standing and walking for long periods of time and moderate lifting. Hours of work vary depending on the event schedule and the seasonal demands of the theatre. Applicants must be available days, afternoons, and weekends and accept a work schedule that varies weekly.

Qualifications

Successfully completed Grade 12 or equivalent
A minimum of one year of experience in the customer service or tourism and hospitality field
Knowledge and understanding of all Health and Safety Guidelines
Valid Standard First Aid Certificate with Level C CPR
Smart Serve and Safe Food Handling certification
Knowledge of MS Office software and accurate data entry skills
Ability to work effectively as part of a team, handle multiple priorities, and demonstrate professionalism with a strong emphasis on customer service and communication skills