Senior Business Specialist IT

Position Details

• Business Unit: Corporate Services
• Division: I.T. Solutions
• Worksite: Regional Headquarters
• Standard Hours: 35.00 / week
• Full/Part Time: Full-Time
• Regular/Temporary: Temporary
• Location: Thorold, ON
• Approximate Duration: 12 to 18 months
• Work Model: Hybrid (minimum 50% on-site, rest remote)

Job Summary

Provide reporting to the Manager IT Project Delivery & Business Analysis, the Senior Business Specialist, Information Technology is responsible for finding efficiencies and improvements in existing client systems and planning and implementing new systems and processes that help business units align with strategic objectives while being consistent and in line with IT Solution’s technological architecture. As a Senior Business Specialist, you will need to stay continuously updated on the latest advancements in IT and adapt to the evolving needs of various business units across the region.

Education

• Post-secondary degree in Computer Science or equivalent combination of education and experience.
• Formal training in business analysis, ITIL, project management or other similar discipline.
• CBAP or PBA eligibility or similar designation preferred.
• LEAN/Six Sigma or similar methodologies preferred.
• Project Management Professional (PMP) or PRINCE2 preferred.
• Agile certifications such as PMI-ACP, Certified Scrum Master (CSM) or SAFe Agilist preferred.

Experience

• Minimum of 8 years systems planning, support, conceptual design and feasibility study experience in a medium to large organization of a complex diverse nature.
• Experience leading end-to-end IT projects, including ERP implementations, system migrations, and digital transformation initiatives.
• Experience with business process modeling, data analysis, and gap analysis.
• Knowledge of business process modeling, structured analysis, design, programming techniques, lean practices and/or continuous quality improvement methods.
• Knowledge of Agile, Waterfall, and hybrid project methodologies.
• Proficiency with requirements management tools such as JIRA, Confluence, or Azure DevOps.
• Strong understanding of enterprise systems such as ERP, CRM, and HRIS platforms.
• Advanced proficiency in Microsoft Office Suite, Visio, Power BI, and cloud-based platforms like Microsoft 365.
• Familiarity with IT compliance and regulatory requirements (e.g., GDPR, HIPAA, SOX).

Knowledge

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Responsibilities

• Leads and facilitates business analysis activities and architectural design sessions with business area experts, managers, senior leaders and IT Solutions staff. (40% of time)
• Advises business management on how best to leverage technical resources for business-specific activities, providing recommendations to IT Solutions management for alignment with business unit’s strategic direction.
• Provides recommendations for process improvement and automation. Learns the new technology / system that is being implemented or updated.
• Gathers client business requirements, formulating logical statements of business problems and facilitating/leading the process for devising solutions to business problems using information technology or other means.
• Conducts feasibility studies, develops systems designs, prepares use cases, assists system implementations, develops or recommends changes to client area work methods and leads such initiatives.
• Provides cost effective solution alternatives to meet departmental objectives through the application of information technologies or through business process improvements.
• Prepares system prototypes for user consultation and contributes to the design, development, testing, modification, documentation and implementation of client systems.
• Identifies and documents problems and consults with key invested parties to develop options to select and implement the most appropriate solutions.
• Researches and recommends future systems to enhance department productivity.
• Develops and co-ordinates training for clients on new systems/procedures.
• Develops user-acceptance scripts and documents testing of solutions with clients for sign off.
• Reviews and evaluates the results of program and systems testing with team members and clients.
• Prepares end-user documentation as required to support client applications and increase understanding/acceptance of new processes.
• Recommends standards, policies and procedures and ensures they are adhered to.
• Leads client projects, ensuring delivery of defined scope within budget and on time while adhering to the quality as agreed with the client. (25% of time)
• Leads cross-functional teams by fostering accountability and collaboration.
• Develops project scope, schedules, risk assessments and plans, assigning tasks, managing implementation activities, ensuring adherence to schedules and costs, tracking and monitoring progress and ensuring project team and clients are informed.
• Coordinates with appropriate Corporate areas (such as Legal Services, Purchasing, etc.) to manage contract and agreements and issuing and evaluating RFP’s, RFI’s, RFQ’s, etc.