Project Manager (Organizational Development)

Position Details

• Job Category: Policy, Planning & Research
• Division & Section: Corporate Real Estate Management
• Work Location: Metro Hall, 55 John St, Toronto
• Job Type & Duration: Full-time, Temporary Vacancy
• Shift Information: 35 hours per week, Monday to Friday
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 02-Oct-2026 to 16-Oct-2026

Job Summary:
Reporting to the Program Manager Business Support, the Project Manager initiates, plans and oversees the implementation of division-wide priorities and provides strategic advice and operational support to the Divisions’ Senior Management Team.

Major Responsibilities

• Leads and manages organizational development projects, including strategic planning, business planning, business performance management, process improvement, employee engagement, learning and development, and diversity, equity and inclusion initiatives.
• Facilitates strategic planning exercises, workshops, consultations, and working sessions with management and staff to support the development and implementation of divisional strategies and action plans.
• Coordinates the development, monitoring, and reporting of organizational performance measures, strategic objectives, and continuous improvement initiatives to support evidence-based decision-making and accountability.
• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Ensures that the project expenditures are controlled and maintained within approved budget limitations.
• Oversees multi-disciplinary team to deliver of high-quality project management services on divisional projects.
• Conducts research, identifies stakeholder requirements and analyzes business processes for opportunities to optimize operational efficiencies, effectiveness and service delivery to clients.
• Anticipates, analyzes and identifies organizational and program delivery impacts of emerging issues and activities; recommends innovative divisional solutions using sound professional judgment, conflict resolution and negotiation skills to successfully manage sensitive and controversial matters.
• Performs service level adjustment scenarios and participates in meetings which may involve highly confidential strategic, operational or labour relations issues such as restructuring, downsizing, and contracting out.
• Responds to emergency and priority situations by anticipating problems, making decisions and deploying appropriate financial and human resources.
• Oversees and evaluates the work performance of external service providers with respect to quality, timeline, cost and completion of required tasks.
• Identifies and recommends approaches for addressing program/activity gaps and issues, ensuring alignment with other City and divisional priorities and objectives.
• Monitors work output, reviews project deliverables and ensures project staff and divisional stakeholders complete assigned deliverables on time, on schedule and on budget and at quality standards.
• Develops and implements project control systems, procurement oversight, cost evaluation methodologies, performance evaluation criteria, in accordance with approved corporate policies and guidelines.
• Reviews, evaluates and recommends detailed project plans and project deliverables to Director/Manager including the overall scheduling of projects and reports on the status of all subprojects and ensures City obligations are met and are in compliance.
• Manages and reports sub-project progress to senior management with respect to technology, staffing level, costs, schedules, and operations.
• Prepares, develops and negotiates agreements with suppliers, contractors, other divisions, partner organizations, agencies, and community groups.
• Develops and manages requests for proposals/quotations in accordance with the City's policies and procedures and manages evaluation and selection processes and contracts with suppliers.
• Ensures compliance with contractual agreements, project charters and legislative requirements.
• Manages contentious issues regarding projects, ensuring follow up documentation, corrective action and implementation of preventative strategies.
• Negotiates and implements innovative solutions to complex project challenges involving multiple stakeholders to achieve assigned objectives.
• Develops, coordinates and approves effective communication activities for all levels of staff in the division to ensure the strategic plan is widely understood and paramount in all strategic and day-to-day decision-making.
• Communicates any potential situations of political and/or media attention; makes recommendation on course of action and ensures the Director/Manager is apprised of issues impacting the service delivery of the project and any potential impact on divisional operations.
• Conducts and/or coordinates appropriate training and communication to staff undertaken with respect to events/projects policies and procedures and making revisions as necessary.
• Ensures the quality of work and service meets corporate and divisional standards and employees are trained to perform work in compliance with all legislative regulations that apply.
• Represents the division in meetings with a wide and diverse range of internal and external stakeholders, City Divisions, community groups, agencies, senior staff, and elected officials.
• Cultivates and retains strategic relationships with corporate representatives, media partners, local businesses, politicians from three levels of government and internal senior level management.
• Develops briefing notes and reports to senior management, Committees and Council.