Manager, Provincial Offences

Position Details

• Close date 2026-10-21
• Vacancy type This posting is for an existing vacancy
• Department Customer Service, POA & Financial Integration
• Location Hamilton
• Job Title Manager, Provincial Offences

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully.

Summary of Duties

Reporting to the Director, Customer Service, POA & Financial Integration, the Manager, Provincial Offences provides strategic leadership and operational oversight for the Provincial Offences Administration (POA) Office, including court administration, court operations, fine collections, and customer service functions. The position is responsible for the planning, implementation, monitoring, analysis and continuous improvement of programs, services, and business processes to ensure legislative compliance, service excellence, and alignment with municipal and provincial priorities.

The Manager exercises sound judgment and strategic decision-making in a complex and evolving environment, ensuring appropriate levels of service and business support are maintained for judicial officers, court users, service partners, and stakeholders. The position develops and maintains collaborative relationships with internal departments, the Ministry of the Attorney General, enforcement agencies, legal stakeholders and community partners, while ensuring compliance with applicable legislation, policies, standards, agreements and regulatory requirements.

General Duties

• Provides strategic leadership and operational oversight for the delivery of Provincial Offences Administration (POA) services, including court administration, courtroom operations, fine collections, customer service, and legislative compliance activities, ensuring alignment with municipal priorities, Ministry of the Attorney General directives, and applicable legislation.
• Provides leadership, oversight, and accountability for the administration and delivery of delegated quasi-judicial functions within POA. Exercises legislated authorities and performs duties assigned to the Court Manager as Clerk of the Court under the Provincial Offences Act, Courts of Justice Act, Ministry directives, and applicable legislation, while ensuring the appropriate exercise of delegated authorities by supervisory and administrative staff.
• Signs as Commissionaire of Oaths for court documents as required.
• Ensures compliance with the Provincial Offences Act, Courts of Justice Act, Municipal Freedom of Information and Protection of Privacy Act, applicable regulations, Ministry directives, Memorandum of Understanding, City policies, and established court administration standards.
• Leads Coordinators responsible for court administration, court support, and enforcement and support functions. Directs the planning, implementation, monitoring, evaluation, and continuous improvement of programs, services, business processes, and service delivery models, establishing performance standards, operational priorities, and accountability frameworks to ensure legislative compliance, operational excellence, and the effective delivery of POA services.
• Ensures the integrity, security and accountability of court records, financial transactions, cash handling practices, confidential information, exhibits, transcripts, and other operational assets through appropriate controls, monitoring activities and compliance measures.
• Leads and contributes to the development and implementation of divisional, departmental and corporate strategic plans, business plans, and performance objectives.
• Analyzes legislative, policy, technology, operational, financial and service delivery trends and developments to identify opportunities, assess risks, and recommend enhancements to programs, services, resources, and organizational practices.
• Provides leadership in organizational transformation, change management, modernization initiatives, and technology enhancements to improve operational effectiveness, service accessibility, stakeholder experience, and business outcomes. Supports informed decision making and operational excellence.
• Monitors program and operational performance through the review of service levels, workload indicators, financial data, performance metrics, audit findings and stakeholder feedback. Implements corrective actions and continuous improvement initiatives as required.
• Provides leadership in the planning, development and administration of operating and capital budgets. Oversees revenue collection, financial controls, forecasting, variance reporting, business case development, procurement activities, contract administration, and long-term financial planning in accordance with corporate policies and legislative requirements.
• Provides leadership and responsibility for employee engagement, workforce planning, succession management, talent development, training, performance management, attendance management and labour relations activities within a unionized environment.
• Represents the section in labour relations matters, including participation in labour-management meetings, grievance resolution processes, collective bargaining support activities, workplace investigations and the implementation...