Food Service Worker - Lee Manor (Permanent, Part-Time)

Position Details

• Position: Food Service Worker (two vacancies)
• Employment Type: Permanent part-time (no guaranteed hours)
• Department: Long-Term Care
• Work Location: Lee Manor, Owen Sound, Ontario
• Deadline: Monday, November 2, 2026 at 11:59 p.m.
• Vacancy Type: Existing vacancies

Purpose

Reporting to the Nutrition Manager and under the direction of the Chef/Cook, the Food Service Worker is responsible for optimal food service to residents and families based on legislative requirements and County of Grey standards. The Food Service Worker is required to perform their duties in a manner that is consistent with the Core Values of the home that supports the ‘Colour It’ resident-led philosophy of care to ensure resident safety, and demonstrate customer service excellence.

Responsibilities

General

• Assists in maintaining the dietary department in a safe and sanitary manner.
• Provides assistance to the Cook in the preparation and service of meals.
• Assists in monitoring the quality of food supplies received and advises the Nutrition Manager/Cook of problems.
• Follows proper food handling techniques. Dates, labels, and stores food properly.
• Keeps work area clean and uncluttered, and completes scheduled cleaning duties.
• Maintains cleanliness of floors in food preparation, dish room, and storage areas.
• Assists in the preparation, reheating, and service of beverages, breakfast items, vegetables, nourishment items, salads, desserts, and catering as assigned.
• Assists in serving meals and beverages, following residents' diets and food preferences and using proper portion sizes.
• Meets scheduled meal and snack times.
• Uses equipment and supplies properly.
• Sets and cleans dining tables and trays.
• Assists in dish and pan washing, storage, and cleaning duties.
• Assists with maintaining the security of the department.
• Alerts the Nutrition Manager to problems and makes recommendations about corrective action.

Care Coordination

• Participates actively in special occasion and theme meal days.
• Promotes the County of Grey philosophy of Pleasurable Dining.

Quality Management

• Participates actively in the department's Quality Management program and any department or facility committees as requested.

Human Resources

• Promotes a positive team spirit within the department.
• Maintains a good attendance record according to Company policy.
• Performs other duties as necessary and appropriate.
• Attends departmental and facility staff meetings, in-services, and other necessary training sessions.
• Assists in the orientation and training of new dietary employees.

Occupational Health and Safety

• Advises a supervisor or designate immediately of all staff incidents that may result in an Occupational Accident Claim, concerns with the physical plant, incidents, or injuries, and completes required reports.
• Follows all health and safety policies and procedures.
• Works safely to reduce the risk of injury to self, co-workers, and residents.
• Wears personal protective equipment as designated.
• Maintains a clean, safe environment for residents using infection control principles.
• Maintains a sound working knowledge of their roles and responsibilities during all emergency situations as applied to assigned shifts and hours of work.

Resident and Family Relations

• Provides quality food service to all residents and families.
• Provides superior customer service to all residents and families.
• May participate in resident care conferences and quarterly reviews when assigned.

Ministry of Long-Term Care Compliance

• Complies with all provincial and long-term care regulations and established dietary department policies and procedures.
• Follows infection control procedures.

Working Conditions

• Modern facility, temperature controlled, smoke-free environment.
• Close concentration is required while serving food.
• Regular exposure to temperature extremes, noise, biochemical agents, and wet floors.
• Hours of work include scheduled shifts and call-ins, and may include day, evening, and night shifts, weekdays, and weekends. There is a requirement to work statutory holidays.
• Work is in a home-like medical care area and requires interaction with residents and their families.
• The workplace is fast-paced, with frequent disruptions and distractions, while meeting preset deadlines.
• Must be flexible to changing needs of the residents, staff, and operational issues as they are presented.

Contacts

Internal Working Relationships: Nutrition Manager, other managers, front-line staff, and residents.

External Working Relationships: Families, MLTC Inspectors, and contract service providers.

Knowledge and Skill

• Minimum one-year experience in a food service role in an institutional setting, healthcare, restaurant, or hospitality; or Food Service Workers must have completed a Food Service Worker program approved under the Fixing Long-Term Care Act, 2021 and Ontario Regulations 246/22, or have qualifications as identified under Ontario Regulations 246/22 84 (a), (b), (c), and (d).
• Must maintain up-to-date certification in the Food Safety Awareness Program offered by Public Health.
• Must be able to read, write, and accurately follow written and verbal instructions.
• Must be able to work and communicate effectively with residents of a long-term care home.
• Must be able to work accurately, quickly, and safely.
• Must be an effective team player who works well with others and is able to take directions.

Impact of Error

Errors in food handling and serving could result in negative resident outcomes, loss of satisfaction and trust with residents, families, Public Health, and Ministry officials. Errors may lead to ineffective performance and may result in injury to self, others, and residents. Furthermore, errors may result in a loss of public confidence, credibility, and create liability to the corporation.