Caseworker, Income & Social Supports

Position Details

• Location: 10 Peel Centre Drive, Brampton, Ontario and 7120 Hurontario St., Mississauga, Ontario
• Salary Range: $74,170 – $88,535 per annum
• Hourly Range: $40.75 – $48.65 per hour
• Employment Type: Full-time
• Contract Duration: up to 18 Months
• Hours of Work: 35 hours per week
• Work Mode: Hybrid
• Department: Human Services – Income and Social Supports
• Status: 24 Contract Full Time

Caseworker – Income and Social Supports

Income and Social Supports is the single point of access for a range of Human Services programs provided by Peel Region, and community-based agencies to help individuals or families cope with life challenges or events. Our mandate is to help lift Peel residents out of poverty by supporting them to take steps towards employment, greater independence, and an improved quality of life.

The Role

In this role, you will provide access to subsidy programs and Human Services for Peel residents through an integrated approach to service access from a client-centred perspective.

What you will do in this role

• Document and complete the application interview to determine eligibility for Ontario Works Assistance by verifying documentation, client contact, and assessing employability, emergencies and appropriate referrals.
• Assess employment, financial, and social needs including health, housing and childcare, utilizing cultural interpreters as needed.
• Request and review third party references to verify assets, income and living arrangements and assess eligibility.
• Ensure accountability, accessibility and responsiveness in an effective and efficient manner.
• Provide initial crisis intervention, referrals, and long term support partnering with community resources.
• Work directly with clients to provide ongoing support for daily living and life skills.
• Resolve conflict situations including client disputes and complaints through listening, mediation, negotiation and guidance.
• Complete assessments and case plans on the appropriate databases.
• Provide emergency support response services as required.
• Compile comprehensive employment information for developing action plans.
• Assess employment and financial eligibility and authorize monthly entitlements as appropriate.
• Make referrals to employment programs, social service agencies, Family Support Workers, legal services, and other community supports.
• Document reasons for ineligibility and advise clients with referrals to alternate community resources.
• Complete financial reviews and follow-ups as prescribed by the Ontario Works Act.
• Maintain a follow-up system for ongoing cases including regular client contact and reassessments.
• Complete in-person updates with all active clients as required by legislation.
• Issue benefits as prescribed under the Ontario Works Act.
• Maintain program integrity by updating computer applications with client information changes.
• Prepare month-end reports and respond to client or community correspondence daily.
• Collaborate with partnering agencies and regional departments through case conferences and meetings.
• Provide recommendations to reduce systemic barriers for clients.
• Work as part of a multi-disciplinary team involving community partners.
• Adhere to regional purchasing bylaws for use of Regional P Card.
• Promote outreach programs within the community including private sector engagement.
• Provide supports to Ontario Works clients for rental arrears.
• Maintain a safe working environment by following established safety protocols.
• Serve as a champion or subject matter expert in specific program areas.
• Conduct home visits as required following collaboration between caseworker and client.
• Perform other duties including chairing meetings, community presentations, and special projects.
• Act as a resource by providing information and making community service referrals.
• Assess clients’ circumstances and make decisions on supports to pursue.
• Maintain thorough knowledge of government policies, programs, and legislation relevant to Ontario Works and MCSS.
• Review support documents to assess eligibility and follow legislation requirements.
• Advise on delivery methods for cheques including trace and replacement requests.
• Recommend changes to operations, programs, practices and policies from a client-centred perspective.

What the role requires

Graduation from a post-secondary school with a degree or diploma in the human services field (e.g., psychology, sociology, social work) is required. Additional qualifications and details were truncated from the original posting.