Business Process Analyst

Position Details

• Service Area: Infrastructure, Development, and Environment
• Department: Environmental Services
• Work Location: City Hall, 1 Carden Street
• Work Mode: Hybrid
• Job Type and Duration: Permanent, Full Time Vacancy
• Position Availability: 1 existing vacant position
• Affiliation: Non-Union
• Posting Period: October 19, 2026 to November 1, 2026 11:59 p.m.

Job Summary

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What We Offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching
• Extended health and dental benefits, including Health Care Spending Account
• Employee and Family Assistance Program
• Parental leave top up program
• Learning and development opportunities including tuition assistance
• Employee recognition programs

Position Overview

The Business Process Analyst is responsible for the development and maintenance of business-related internal controls, processes, procedures and reporting systems. Reporting to the Supervisor, Business Services, this position provides support for the efficient and effective delivery of business practices for Water and Wastewater Services. Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

Key Duties and Responsibilities

• Responsible for identifying, leading, and developing business improvement processes through the application of business improvement methodology, innovative and critical thinking, problem solving and analytical skills.
• Analyzes data, performance measures, goals, and objectives, and collaborates with departmental leaders to review existing business practices and processes for accuracy, effectiveness, and efficiency.
• Provides software application support, maximizes capabilities with existing and future software; develops and executes reports, reviewing for accuracy and resolving errors.
• Participates in strategic planning and business plan development for the team and division.
• Provides service and process recommendations to ensure tangible and sustainable benefits are realized and reported.
• Conducts process improvements, identifies issues and builds solutions.
• Evaluates performance levels and champions the development of ideas that improve team efficiency and effectiveness.
• Builds strong working relationships and collaborates with internal and external partners and stakeholders to achieve business goals and objectives.
• Develops and maintains the team’s policies and procedures to ensure that all records are current and staff are up-to-date with new or revised policies.
• Manages and maintains the integrity of the Division’s records filing system, ensuring adherence to the records retention bylaw and legislative requirements while safeguarding confidentiality.
• Provides support for programs such as Health and Safety and Environmental Management System.
• Supports business improvement initiatives, performance reporting, process optimization, and business systems across Environmental Services divisions, with the flexibility to provide analytical support to areas as operational needs evolve.
• Participates on corporate committees and teams as required.
• Develops materials for Divisional staff messaging and communication.
• Provides back coverage for Supervisor, Business Services.
• Performs other related duties as assigned.

Qualifications and Requirements

• Completion of a post-secondary education in business administration or related discipline. Candidates with an equivalent combination of education and experience may be considered.
• Experience reviewing and improving business processes, analyzing data, supporting operational activities, and developing solutions to improve efficiency and service delivery in a municipal or public sector environment.
• Experience in the development, maintenance and analysis of processes and their associated applications and reporting systems.
• Excellent problem-solving skills and business solution development through proven business or process improvements and related documentation.
• Familiarity with standardized municipal document management standards (e.g., TOMRMS).
• Experience in supporting and working with cross-functional teams in a dynamic environment.
• Excellent organizational skills with the ability to manage multiple tasks in a busy environment to meet stringent deadlines.
• Excellent attention to detail and commitment to high-quality reporting deliverables.
• Excellent communication skills with the ability to communicate with all levels of staff and stakeholders.
• Excellent interpersonal, leadership and team building skills.
• Ability to work from a variety of locations and attend meetings at offsite locations as required.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook, SharePoint).
• Ability to oversee and manage documentation and records.
• Experience in a water or wastewater environment would be an asset.
• Experience in change management initiatives, with change management certifications considered an asset.