Assistant Coordinator - Recreation (Contract)

Position Details

• Position: Assistant Coordinator - Recreation
• Employment Type: Contract
• Hourly Rate: $23.94 to $24.66
• Hours of Work: Up to 35 hours per week
• Location: Orillia
• Department: Recreation
• Deadline: November 6, 2026, by 4:00 p.m.

The City of Orillia is less than 90 minutes from the Greater Toronto Area. Despite strong growth and progress, the Sunshine City has worked hard to retain its small-town charm. Surrounded by two lakes, Orillia offers outdoor pursuits in all seasons for residents and visitors.

The City of Orillia is seeking a highly motivated individual for this existing position, which will become vacant. The City does not use artificial intelligence in the hiring process; applications are reviewed personally by the appropriate Department or Division.

Position Synopsis And Purpose

Reporting to the Programs and Camps Coordinator, the Assistant Coordinator - Recreation provides administrative, clerical, and customer service support to ensure the effective delivery of recreation programs and the City’s birthday party rental program. The position is responsible for birthday party intake, bookings, staff scheduling, and weekend on-site oversight, and supports staffing, training, compliance tracking, documentation, and day-to-day operations.

Major Responsibilities

• Birthday Party Program: Receive and review birthday party request forms, confirming date and room availability, package details, and customer requirements.
• Book and confirm birthday parties in ActiveNet, including processing payments, issuing rental agreements and confirmations, and managing changes, cancellations, and refunds.
• Schedule and coordinate staff for birthday parties, ensuring appropriate staffing levels and coverage for each booking.
• Work weekend shifts overseeing birthday parties on-site, supporting party staff, ensuring rooms are set up and returned to standard, and providing a safe, positive customer experience.
• Act as the main point of contact for birthday party customers from initial inquiry through to event day.
• Administration Support: Provide comprehensive administrative support to Recreation Programs supervisory staff, including correspondence, document preparation, program scheduling support, and follow-up tracking.
• Prepare agendas, meeting notes, reports, and operational documentation.
• Track and compile operational data, statistics, and reports for divisional use.
• Maintain divisional files and records in accordance with Corporate Records and Information Management (RIM) policies using SharePoint and approved systems.
• Ensure documents meet Accessibility for Ontarians with Disabilities Act (AODA) standards.
• Understand, adhere to, and support enforcement of Corporate Policies and Procedures, confidentiality guidelines, health and safety standards, and emergency procedures.
• Perform other related duties as assigned.
• Staffing and Training Support: Maintain accurate and up-to-date staff training and certification records, including first aid/CPR and program-specific credentials.
• Assist with onboarding and offboarding of seasonal and part-time/casual staff.
• Customer Service: Provide front-line customer service support by responding to phone, email, and in-person inquiries.
• Support the program cancellation process by updating schedules and systems, preparing customer communications, and notifying impacted staff as required.

All activities are expected to be performed safely and in accordance with the Occupational Health and Safety Act and its Regulations, as well as Corporate Safety policies, procedures, and programs. Necessary personal protective equipment must be used and maintained in good condition.

Qualifications

• Secondary School Diploma (OSSD) or equivalent.
• A post-secondary diploma in Office Administration, Business Administration, Recreation Administration, or a related field is considered an asset.
• Excellent computer skills using MS Office Suite.

How To Apply

Submit a resume and cover letter online by November 6, 2026, at 4:00 p.m. Applications are accepted online only.

Accommodation

The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided at all steps of the hiring process. Please advise the City of Orillia Human Resources Department if you require accommodation to participate fully and equally in the recruitment and selection process. Only applicants selected for an interview will be contacted.

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25, and will be used for candidate selection. Questions about this collection may be directed to the Freedom of Information Coordinator, City of Orillia, 50 Andrew St. S., Orillia, ON L3V 7T5.